Frequently Asked Questions | Desi Herbal
How can I place an order?
You can place an order directly through our website by selecting your desired product, adding it to your cart, and completing the checkout process.
Do you offer Cash on Delivery (COD)?
Yes. Desi Herbal offers Cash on Delivery (COD) service across Pakistan for eligible locations.
How long does delivery take?
Most orders are delivered within 2 to 7 business days depending on your location and courier service availability.
Do you deliver all across Pakistan?
Yes. We provide delivery services throughout Pakistan, including most cities and towns.
How can I track my order?
Once your order is dispatched, our team may provide tracking information through SMS, WhatsApp, or courier updates where available.
Are your products made with natural ingredients?
We focus on providing herbal and naturally inspired wellness products selected according to our quality standards and years of experience.
How should I use the products?
Usage instructions are provided on the product page and packaging. Please follow the recommended directions for each product.
Are the products suitable for everyone?
Individual needs vary from person to person. Customers with existing medical conditions, those taking medication, or pregnant and nursing women should consult a qualified healthcare professional before using any herbal product.
Can I use multiple products together?
Product suitability varies between individuals. If you are considering using multiple products together, we recommend contacting our support team for guidance.
What payment methods do you accept?
We currently offer Cash on Delivery (COD) for customers across Pakistan. Additional payment options may be introduced in the future.
Are there any hidden charges?
No. The final amount payable is clearly displayed during checkout before you confirm your order.
What is your return policy?
Return requests for damaged, incorrect, or incomplete orders must be reported within 48 hours of delivery. Please review our Return & Refund Policy for complete details.
Can I return an opened product?
Due to the nature of herbal and wellness products, opened or used products are generally not eligible for return unless required by applicable law.
How do I request a replacement?
Contact our support team within 48 hours of receiving your order and provide clear photos along with your order details for verification.
How can I contact customer support?
You can contact our support team through WhatsApp at +92 339 6539899 for assistance regarding products, orders, and delivery information.
What should I do if I receive the wrong product?
Please contact our support team immediately and provide your order number along with photos of the product received. We will review the issue and assist you accordingly.
What should I do if my package arrives damaged?
Report the issue within 48 hours of delivery and share clear photos of the package and product so our team can investigate and provide a suitable solution.
Is my order shipped in discreet packaging?
Yes. Customer privacy is important to us. Orders are packed professionally to help maintain confidentiality during delivery.
Will my personal information remain confidential?
Yes. Customer information is handled according to our Privacy Policy and is used only for order processing, customer support, and related services.
