Return & Refund Policy | Desi Herbal
Return & Refund Policy
Customer satisfaction is important to us. Please review our return and refund policy carefully before placing an order.
Our Commitment
At Desi Herbal, we strive to provide quality herbal products and excellent customer service. If you experience any issue with your order, our support team will work with you to find a suitable solution.
Eligible Returns
Returns may be accepted under the following circumstances:
- You received the wrong product.
- You received a damaged product.
- You received an incomplete order.
- The product packaging was significantly damaged during shipping.
Any issue must be reported within 48 hours of receiving the order.
Non-Returnable Products
Due to the nature of herbal and wellness products, we cannot accept returns in the following situations:
- Products that have been opened or used.
- Products with broken safety seals.
- Products damaged after delivery.
- Orders returned due to a change of mind after delivery.
Refund Process
Once your return request is reviewed and approved, we will process the refund or replacement accordingly.
Depending on the situation, Desi Herbal may:
- Provide a replacement product.
- Issue a partial refund.
- Issue a full refund.
Refund decisions are made after verification of the reported issue.
Refund Timeframe
Approved refunds are normally processed within 7 to 14 business days.
Processing time may vary depending on payment method, banking procedures, and case verification requirements.
How To Request A Return
To request a return or report an issue:
- Contact our support team within 48 hours of delivery.
- Provide your order number.
- Share clear photos of the product and packaging.
- Wait for verification and further instructions.
Customer Support
If you have questions regarding returns, refunds, or replacements, please contact our customer support team.
WhatsApp: +92 339 6539899
Brand: Desi Herbal
